General Return Policy

1. Products (except for customized and high value products, refers to Term of use, Terms of high value products section) purchased from Dinnel.com are easily returned to Dinnel.com within 48 hours of receipt of shipment via our online Returns Center in the customer's Dinnel.com account.
2. These items must be in new condition with original packaging and accessories. Dinnel.com cannot accept returns of products missing the serial number or UPC.
3. Dinnel.com reserves the right to pay the buyer store credits as refund with higher priority. All customized products are final sales without return and exchange. If there are any defects or difference from the products descriptions of the customized products, buyers should take a picture of the product, especially including the defected part, and send the picture to the email: service@dinnel.com within 24 hours since you receive the package. Additionally, buyers also need to log into your Dinnel.com account and fill out the online return request form within 24 hours since buyers receive the package.
4. Buyers will pay the retuning shipping fee to the closest Dinnel service center.

Customized Dresses Return Policy

We understand that ordering a dress for your special occasion is an important undertaking, and our return policy was created with this in mind. However, it is important to note that our dresses are made to order, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.

When you receive an email entitled "Confirmation of Dinnel.com of Order #_______ ", your payment has been confirmed.